Minimum orders are applicable and therefore delivery charges will apply based on the total and delivery area. We currently deliver within Dubai only.
The minimum order is AED50. Delivery charges is set at a flat rate of AED 25.
Delivery charges for the website orders of AED100 and above do not apply.
Any customized orders (such as party hampers, gift sets, etc) and orders of large volume (10 kg and up) are subject to confirmation. You will get a call back from our team to confirm the order and the delivery time
Part / Full Cancellation of a Purchase Order:
While we take strenuous effort to enter accurate information about every product and service listed on the site, there are chances that the product may have entered with incorrect price or information. It may arise due to typographical error in the price or description of the product.
We have the sole right to accept or deny or cancel any such order whether or not the user confirms the order; whether or not you paid for the product.
If you already paid for the product and waiting for the product to be shipped, we may cancel the order. In case if we cancel the order, you will get the full credit back to your account through the respective payment mode. Alternatively, we may also generate fresh order with the right price.
If we cancel all or any part of your order, the amount equivalent to your order or cancelled order will be credited to your account or credit card or debit card through which the payment is made. We do not impose any charge on your credit or debit card or bank for cancellation of order.
We make strenuous attempts to provide excellent services. However, if you feel you should cancel your order, you can do, but restricted to certain limitations.
We do not cancel the order, if,
- The order is a customized order, made only for you
- If we are processing the order
- If the order is ready for dispatch
- If the order is en route for delivery
- Same-day orders
- We also do not entertain any change in the delivery requests once we deliver the shipping confirmation.
In case you ordered a product twice or mistakenly made two identical orders, please let us know at the earliest possible. We will provide the full refund of the amount on the duplicate order as long as the order is not prepared or ready for dispatc
However, if we find two identical orders from you, we will contact you to clarify whether you made it by mistake to save the interest of both the parties. If we cannot contact the customer, the decision will be made at our discretion.
In order to provide flawless customer service together with a safe, secured and hassle-free shopping experience, we meticulously monitor all the transactions to mark fraudulent activity.
In case if we find anything suspicious of any activity, we have the sole right to cancel the current pending and future orders without any liability.
We shall not be held liable for cancellation of any suspicious order placed and paid using any gift vouchers or promotional voucher